Saturday, October 15, 2011

The courtesy of a reply

How can it be that the number one skill and task of project management is communications, and the number one problem in project management is the discourtesy of no reply?

How can it be in this time of instant everything, especially communication, that communication courtesy is so lacking? Isn't closing the loop and acknowledging an exchange the essence of quality--relationship quality--and isn't quality what we are constantly striving for?

Quality is the prime motivator of the agilists

Lack of quality almost pushed American manufacturing to extinction

Have we gone over the top? There is so much communication that no one is communicating?  A paradox, to be sure.  I don't know. It just seems to me that the courtesy of a reply is a small matter with such large leverage. I know we are supposed to be in an age of "de-leveraging", but really I think de-leveraging in communications is a bridge too far!

(Full disclosure: I often don't return unsolicited sales calls .... admittedly, an exception to my rant, but having worked with a sales company for a few years, I understand sales people live a life of 'rejection')

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1 comment:

  1. This post hits home and is a pet peeve of mine. Even if a reply is unnecessary a "Thanks" or "10/4" is usually appropriate, some, any type of acknowledgment.

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