Saturday, October 15, 2011
The courtesy of a reply
How can it be in this time of instant everything, especially communication, that communication courtesy is so lacking? Isn't closing the loop and acknowledging an exchange the essence of quality--relationship quality--and isn't quality what we are constantly striving for?
Quality is the prime motivator of the agilists
Lack of quality almost pushed American manufacturing to extinction
Have we gone over the top? There is so much communication that no one is communicating? A paradox, to be sure. I don't know. It just seems to me that the courtesy of a reply is a small matter with such large leverage. I know we are supposed to be in an age of "de-leveraging", but really I think de-leveraging in communications is a bridge too far!
(Full disclosure: I often don't return unsolicited sales calls .... admittedly, an exception to my rant, but having worked with a sales company for a few years, I understand sales people live a life of 'rejection')