Simplicity requires a lot of complexity
Founder, Square, IncCan you repeat that?
Making it simple for the user/customer/beneficiary often requires a lot of 'backstage' complexity. Ask any system engineer. Indeed, ask those that manage the 'experience' at Disney World!
Project managers beware! Often, the sponsor's vision is simplicity itself. And, the sponsor makes resource commitments on their idea of value. But the sponsor's value allocation of resources may not comport with the resource allocation needed to make project outputs simple for the user/customer/beneficiary.
Why should it? PM's can't assume the sponsor has any real idea of how to make the vision a reality. That's for the project team to discern.
Inevitably, there's going to be a gap: a gap between a value allocation on the one hand and a implementation estimate on the other hand. What bridges the gap? RISK! And of course, it's left to the project manager to the be chief risk manager.
Don't expect much help from the sponsor to close the gap. Just the opposite: expect demands that you close the gap!
I've expounded on this idea before. I call it the 'project balance sheet': a way to represent the three variables that inform every project charter: sponsor value expectation, project implementation need, and the risk between them.
The tension of simplicity and complexity is ultimately a tension between value and resources. Beware simplicity!
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