Thursday, September 30, 2010

Root Cause

It's "Military Officer" week here at "Musings.."

July, 2010, Page 62: a former lieutenant recalling his 'coaching' from a a more senior officer:
"Lieutenant....the most important thing you need to remember is to say BS ten times a day." It suddenly dawned on me: ...decisions are the difference between a mission's success or failure....In his artful way he was telling me not to accept things as they initially appeared but rather to look harder, ask questions, and get to the root cause of an issue before rendering a solution
Colonel Kenneth Lynn

This advice may be decades old, but it is timeless

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1 comment:

  1. John,

    While filling in as the maintenance officer looking after an aircraft that had its guts hanging out in the flight line, I was asked by the XO, "son when is this piece of !@#$ gonna fly?" "The boys are work'in real hard on it sir," was my answer. 'Son, that wasn't my question, you're confusing effort with result."

    Every PM I ever encounter that has his project is the ditch, usually confuses effort with result.

    The real maintenance office came back from R&R the next week and I got to have my real job back none too soon. The flight readiness numbers went back up and I got back into the sky.

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