Friday, October 28, 2016

Delivering criticism



It was famously said, in a paraphrase: lead people, manage things. I buy into this advice, so I'm always on the alert for something that plays into it.

In a recent posting, I read some advice on delivering constructive criticism that seem pretty sensible, given my own experience of being on both the receiving end and the delivering side of such encounters. And, full disclosure: the first time I really had to do this, I really screwed it up!

So, the main points are:
  • Deliver the news in person, not on the phone, Facebook, or by tweet or email!. I once had a boss (vice president) who was fired by email... so chicken-crap by the guy who sent the email.
  • Focus on actionable things to do. Seems eminently sensible to be concrete, but often you get this: A friend was told he did not have the "leadership presence" for executive office. What do you do with that?
  • Bring praise. I always try to start with praise. In fact, my advice is never come without praise. No one is a complete dolt. Seems kind of backwards to me to start negative and then wind saying: "but you do a lot of stuff well".
  • Encourage problem solving, since folks who can see a problem and get it solved always have a job; and those that can't are 'takers' for the most part and always at risk for their job.
  • Provide a model. If you're asking for change, there should be a model for guidance. Afterall, if there's no direction to change to, how is one to know where the utility lies?



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