Tuesday, May 31, 2011

Boundary spanning

Portfolio managers--and, for that matter, system engineers--should take a look at this paper published this spring in the MIT Sloan Management Review. Entitled "Flat World, Hard Boundaries: how to lead across them", the authors Christ Ernst and Donna Chrobat-Mason posit five boundaries [or barriers] to business success--easily mapped to project success--and six practices to span those boundaries.

 
What I like is the matrix they have developed that summaries the whole paper into a five by six digest of the barriers and practices. [When you read the article, click on the panel titled "practices vs boundaries" to open a picture of the matix].

In a word, without rewriting the article for the authors, what you'll see is:
  • Boundaries: Vertical, horizontal, stakeholder, geographic, and demographic
  • Practices: Buffering, reflecting, connecting, mobilizing, weaving, and transforming
What's not too exciting is some of the recommendations at the cross points of the matrix. For example, this one at the intersection of Reflecting x Vertical Boundaries: 'call a meeting senior managers to facilitate upward movement of ideas generated by employees'

That meeting may be hard to schedule!

There are some good ideas in this article, as given at Mobilizing vs Stakeholder Boundary: develop an appealing goal that will motivate competition with your market competitors

Give it a read.

 
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Monday, May 30, 2011

Memorial Day

Happy Memorial Day

The Arlington National Cemetery


Semper Fi!



Sunday, May 29, 2011

Project teams to project networks

MIT's business magazine, The Sloan Management Review, has some insights for expanding project teams in the Spring 2011 edition. In an article entitled "Why project networks beat teams", the authors assert that for a class of knowledge-intensive projects, a good practice is to extend the project team into a project network by case-by-case inclusion of core team member's own personal networks of subject matter experts.

The authors abstract makes these points:
 Typically, project networks consist of a core set of team members who bring in noncore contributors (such as other company employees, suppliers, consultants or customers) from their personal networks to provide knowledge, information or feedback regarding the team’s task. The project network thus takes advantage of both the project team as a whole and the personal networks of the members.

A project network can be helpful whenever any of the following conditions is present:
  • The project scope is beyond the control and sphere of influence of the core team;


  • The task is complex, and it is unclear whether or not there is an optimal solution; or


  • Some of the knowledge necessary to create a high-value outcome resides elsewhere.


  • Managers can use a project’s kickoff meeting to set norms and expectations that members of the project team have the option to look outside the team for possible solutions to complex problems.

    Some obvious points jump to mind:

  • Who pays for these advisors, and are their expenses in a budget for this purpose?



  • Who do these people work for and what roles does their supervisor play in providing their services to the team?



  • How is schedule to be maintained with a volunteer core of participants? What if they go off to do their day job?



  • Are these personal networks actually in touch with stakeholder or user or customer demands, expectations, and needs? In other words, if outsiders are to be drawn into the project as in the Agile paradigm, are these the right representatives?



  • Of course there are advantages as well. This staffing paradigm is really loose coupling of staff to the project; loose coupling is a good seed for innovation. If the company practices some form of free time, like the 20% free time at Google, then voluntary participation in an interesting project might be good use of the time.

    And, it's been my experience that many IT shops, perhaps most small IT shops, don't really track the effort that goes into projects; rather, they track the headcount assignments and major milestones. So, there's really not an issue around cost or cost tracking, and there may be some real help towards milestones.

    Bottom line: the MIT authors didn't give a hint about how this would work in the real world. But it could.

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    Friday, May 27, 2011

    What's in a cloud?

    More and more projects are using cloud resources, and so more and more project managers find themselves relying on this 3rd party as a participant in their project.

    But wait! What's a cloud?

    Fortunately, the US National Institute of Standards and Technology [NIST] felt compelled to write a nice concise definition of cloud computing, the gist of which, as reported on Fierce Government IT, is given below:

    On demand self-service that allows consumers to unilaterally provision computing capabilities without human interaction with the service provider,

    Broad network access, meaning that capabilities are available over a network and can be accessed by heterogeneous platforms, i.e., not just a dedicated thin client.

    Resource pooling such that different physical and virtual resources get dynamically assigned and reassigned according to consumer demand in a multi-tenant model.

    Rapid elasticity so that to the consumer, available capabilities often appear to be unlimited and can be purchased in any quantity at any time.
    Measured service allowing usage it be monitored, controlled and reported and automatically controlled and optimized

    In addition, NIST says cloud service models exist in three varieties:
    Cloud software as a service, in which applications run on a cloud but the user doesn't provision or modify the cloud service, or even application capabilities, apart from limited user-specific configuration settings.

    Cloud platform as a service, in which users can utilize cloud-provided programming tools to deploy applications without controlling most of the underlying infrastructure, with the possible exception of the application hosting environment configuration.

    Cloud infrastructure as a service might be termed the whole nine yards of cloud computing, except that NIST would never be so colloquial. Under it, the consumer has control over the operating systems, storage, deployed applications, and possibly limited control of select networking components (e.g., host firewalls) of the cloud environment available to the user via the network

    Finally, NIST also says there are four deployment models:
    A private cloud in which the cloud infrastructure is utilized by just one organization, though not necessarily operated by that one organization.

    A community cloud whereby several organizations with common concerns share a cloud.

    The public cloud provided by the private sector for all comers (which, although NIST doesn't say this, the government on occasion seems to believe consists entirely of Amazon Web Services).

    A hybrid cloud in which two or more cloud types are discrete but networked together such that a burst of activity beyond the capabilities of one cloud is shifted for processing to another.


    Image: NOAA.gov

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    Wednesday, May 25, 2011

    Online statistics for the curious

    In another posting I mentioned the Khan Academy as an excellent source of online learning in a video format with a really talented instructor, Sal Khan.

    Now, Khan occasionally uses a simulator in his statistics presentations to demonstrate things like "central tendency" and sampling distributions. Of course, it's all free and available to anyone. The simulations are part of an entire introductory level course in statistics for the practical minded at "online statistics book", an 'interactive multimedia course of instruction'.

    I have tried the demonstration/simulation of the hazards of doing arithmetic on ordinal numbers. This demonstration is fully interactive and is very instructive of what we've preached here before many times.

    And, there are self tests included.

    Answer: False

    If've you got an interest in using some clever interactive tools to sharpen your understanding of some of the statistical concepts that project managers run into everyday, give onlinestastbook.com a look

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    Monday, May 23, 2011

    Rules I learned as coalition leader

    It's not easy recruiting a coalition, and then having it hang together in the tough times. To maintain context, I'm not talking about countries but rather companies. And I'm talking about doing a project via coalition management.

    If it sounds ugly, it sometimes can be. On the other hand, it's often the only way to scale up, and it's the only way to cement [or engage] disparate constituencies needed for project support, both politically and in the budget wars.

    Of course the industry name is 'teams', and supposedly the basic governance is laid down in a teaming agreement, subsequently written into a contract.

    By whatever name, it's a coalition.

    Rule #1: Companies don't have friends; they have interests.

    The impact of Rule #1 is that friendship on a personal level is all well and good, often required, but friendship ends at the logo's edge.

    Trust is more important than friendship because teaming agreements and contracts are only paper. The fact is: two companies can be teamed on project A and competing against each other on project B--at the same time. Their interests are served differently--simultaneously. Trust in the integrity of the relationships is what makes it possible.

    Rule 1.1: Some interests are private; their influences are felt even though things are otherwise private.

    Rule #2: The really big decisions are often opaque and laced with politics.

    They say that a completely rational person can not make a decision because paralysis of analysis will set in.  A dose of passion, strongly held beliefs, or sometimes even anger are necessary ingredients to catalyze the decision.  Usually, the meeting is pretty small where the decision comes down.  If you're in the room, great.  If you're in the room and at the table, even better!  If you're the 'decider', think also about those outside the room: their's to serve!

    Rule 2.1: Some decisions are deliberately deceptive to protect interests; other decisions may be unintentionally delusional, borne of unjustified optimism.

    Rule #3: Unified command is no panacea for conflict resolution. 

    General George C Marshall invented 'unified command' in 1942 as a means to govern the combined forces of the US and the UK.  In 1942, the idea was radical as a command structure between countries; it's objective was to obviate the separate but somewhat equal command structure of WW I. 

    As it did not do then, it does not do today in large scale project management: forestall disagreement.  What unified command does do is bring all the project managers of the team together under the leading team manager where the intersection of common interests can be managed for the common good.  Unified command forces the exposure of interests and the melding of heterogenous objectives, strategy, and practices--as appropriate.  [Can't forget that last little tag]

    Rule 3.1: Trust within the unified command will be in direct proportion to the honesty of the exposure of interests.

    Rule 3.2: You give up power to be in a unified structure; you give up power and identity to in a joint structure.  Joint structure are rare in business, less so in government.

    Rule #4: It's not agile, so patience and perservence

    Moving a coalition along is sometimes painstakingly slow.  Somehow, the weakest link--and slowest partner--is never your own company where you have some direct influence over performance.  Indeed, the weakest link is often that company who's interests are not vitally engaged.  "We care... but not that much". 

    There are, of necessity, many redundant elements.  That's good for all the reasons redundancy is good, but it's bad because it's the antithesis of simplicity.  Simple is that which possesses the least complexity for the task at hand.

    I've got more rules, but for another time.


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    Saturday, May 21, 2011

    Statistical limits--Quotation

    Nobody ever went into a fight over a set of statistics
    Justice Robert Jackson speaking to FDR

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