Thursday, March 9, 2017

On customer satisfaction

Is customer satisfaction one of your project metrics. Good grief, I hope so! If not, you might want to consider this little ditty:
  •  “If the customer is not satisfied, they may not want to pay for our efforts.
  • If they are not successful, they cannot pay.
  • If they are not more successful than they already were, why should they [pay]?”

Niels Malotaux
Paraphrased a bit

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