Sometimes, a conversation -- or, if you like, a communication or collaboration -- actually goes nowhere and just takes up time and space. All talk, no action...
There's no news there; anyone and everyone can make that observation -- and probably has.
Fair enough, so what's new to know about this?
Perhaps, this framework, given to us by Sirini Pillay
- Beware the illusionist: a talker -- these days, a text'er or email'er -- who really has no intention of action. Actually, these people acquire a reputation for illusion so they are less a threat to progress than you might imagine, since people work around them
- Beware of compassion and sensitivity: Emote according to circumstances; these emotions often don't work well in business-business negotiations, to take one case. A hard edge may work a lot better
- Beware delusional consensus: A cousin of group think, wherein, during the conversation, everyone seems to buy in and go along, but back in the day-to-day: No way! and no action is taken. All kinds of anecdotes have been proposed over the years, like active listening, flow-down strategies, scorecards, and other "skin in the game" notions.
Read in the library at Square Peg Consulting about these books I've written
Buy them at any online book retailer!
Read my contribution to the Flashblog