Tuesday, January 17, 2012

What are you doing?

If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. Edwards Deming


3 comments:

  1. But knowing what you're doing does not mean you necessarily add any value :(.

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  2. Shim: so right! And, you may even be doing the wrong thing. Perhaps Deming should have said more!

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  3. "Never allow a person to tell you no who doesn't have the power to say yes." - Eleanor Roosevelt

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