Tuesday, April 16, 2013

Opportunity v Threats (again)


I was stunned by a paragraph in a recent 'briefing' -- "Opportunities are the Same as Threats" -- from the 'Risk Doctor' telling us that threat and opportunity are the same thing, except for a minus ( - ) sign in the impact column.

The proposition was stated thus:
The secret to effective opportunity management is to recognise that an opportunity is the same as a threat, apart from the sign of the impact . Once we see this similarity, the way to address opportunities becomes obvious. We can take the standard risk process which we already use for threats, and apply it to opportunities, with simple modifications to recognise that we are dealing with positive upside risks
 
My take: Not exactly!

In some situations the six step risk management process described in Chapter 11 might be applicable to opportunities, but most of the time the sponsors, funding, and impact to the baseline or the business scorecard are so remarkably different that a different management paradigm -- SMEs, tasks, workflow, approvals/trade-offs -- is invoked and applied. That said, the opportunity responses in PMPBOK 11.5.2 are still reasonable and applicable, even to a different paradigm than the risk management paradigm.

And, I'm not talking about the simple difference of having a risk register vs an opportunity register. That's just a  matter of the database schema -- schemas don't change the facts/estimates/forecasts. You can use one register if you want -- I teach my risk classes using one register for both; the case study for my students has both opportunity and risk.

Allow me this digression: in my risk management classes, I instruct on how to link/map PMBOK 11.5.2 risk responses to opportunity responses by having a common field on which to join. Then, if you want to map between registers, it's a simple matter of joining the registers on the common field. (If you know SQL and relational theory, then you know that if want a many-many relation between separate registers, you'll need a third register that is used as the common place to join)

The larger issue in my mine, unspoken in the Risk Doctor's briefing, is that opportunity and risk are quite different psychologically. One might hope that psychological factors shouldn't drive different managemenet paradigms, but they do because unique factors enter the frame. A simple minus sign ( - ) does not fix this. (And the 'Risk Doctor' knows all of this; he was a co-author of the rather decent book: "Understanding and managing risk attitude" which covers this very material)

If everyone were rational and objective, immune to bias and especially the effects of the non-linearities of utility, we would not have these issues:
  • Foremost, Prospect Theory -- an advanced variant of simple expected utility -- tells us that there are profound psychological differences in the way we approach an opportunity vs a threat; that these differences are quite material; and these psychologies lead to quite dramatic decision and planning non-linearities that are quite difficult to calibrate. Fear -- representing risk -- is simply not the flip side of joy -- representing opportunity.

  • Second, even though the PMBOK is correct to suggest quite different responses to opportunity as compared to risks, (See Chapter 11, para 11.5) these different responses not just a matter of a minus sign ( - ); it's a matter of how opportunities are handled differently because they are often a change in the baseline or even a change in the business plan.

    One simply does not go about changing baselines for opportunity like one responds with planning contingencies to risks from the risk register. There are usually quite different governance paradigms reflecting quite different cultural attitudes about risk vs opportunity.

    At this point, some of you may be thinking: Opportunity or change? Are they same, different without a distinction, or really different? I put my ideas in a recent posting. The way I use 'opportunity' brings sales and marketing into the frame; 'change' may not. Thus, there may be quite different paradigms even between opportunity management -- commonly thought of as external to the project -- and change management commonly thought of as internal to the project

  • And, finally to the anecdotal evidence: in my risk management courses I put this question (risk vs opportunity) to my students. The overwhelming response -- from hundreds of students across the world and industry and government -- is that the two are not handled as just the opposite sign of the other. Indeed, among those that have a formal risk management process, only a few include opportunity in the mix.
What about this idea that I hear a lot from my students?: 'Every opportunity entails risk'. Yes, that's certainly the case. Every opportunity is in the future, the future is uncertain, and uncertainty brings risk. That's why I counsel my risk students to avoid silos between risk and change management, and between risk and opportunity management.


And what about this?: 'Taking a risk is just exercising an option for opportunity'. Yes, that's valid also. Just as in finance where options are a common strategy for managing opportunity without obligation, the same can be applied to projects, setting up the possibility (but not the obligation) of exercising an option to take advantage of  situation/condition/event if it happens (Berra, Y: if you see a fork in the road, take it!)

The RISK DOCTOR responds: See the posted comments for the RD's response.


Check out these books I've written in the library at Square Peg Consulting

Sunday, April 14, 2013

It is Master's Sunday!


Sunday on the back nine at the Master's: the 12th hole at Amen Corner

 
If you've not been there, put it on your bucket list!

Check out these books I've written in the library at Square Peg Consulting

Monday, April 8, 2013

Words to plan by..


“Never leave till tomorrow that which you can do today.” - Benjamin Franklin

"Never do today what you can do tomorrow. Something may occur to make you regret your premature action." - Aaron Burr

“Never put off until tomorrow what you can do the day after tomorrow.” - Mark Twain

Check out these books I've written in the library at Square Peg Consulting

Saturday, April 6, 2013

Big data begins here!


We learn from this article (free account needed to read the whole thing) that "big data" began in 1854 when the telegraph was integrated into "big railroad" operations. And, a big railroad in 1854 was 500 miles of track with dozens of whistle stops.

The telegraph put a whole lot of near-real time data in the hands of local, regional, and main operations managers for the first time.

There was so much new stuff and so many new connections in the network -- perhaps the first real business operations network -- that something new was needed: The Organization Chart!

Yes, we can now say that the telegraph beget the organization chart! Who knew?

And, this first chart was upside down by today's convention: the little guys were at the top and el supremo was at the bottom -- an inverted pyramid.

And, get this: the organization chart enable delegation with reasonable reporting and metrics -- let's make the trains run on time! And, for the most part they did.

All of this is a heavy load for the domain of dots and dashes!


Check out these books in the library at Square Peg Consulting

Thursday, April 4, 2013

Vexing change


In a recent discussion about the difficulties of effecting change, I wrote this:

There are these vexing issues about change management generally:

·         The business is not stationary while the change is ongoing; thus it’s difficult to fix cause and effect. Sometimes only a loose correlation is possible.

·         Project success—in the sense of change project—and business success—in the sense of the impact of change on the business—are often confused; the success (or not) of the former may be evaluated quite differently than the success (or not) of the latter, all the more so because the latter takes much longer to evaluate… so which success/failure are we really addressing?

·         Success/failure is too often measured by evaluating consumption of input according to plan—as in cash flow—without regard to earned value of outcomes.  (Debate: If the outcomes are acceptable/successful, but the input consumption is over plan, is the project successful or not? Some say there must be success of both input and output; others only evaluate the output)

·         Leaders and managers are largely trained in process mechanics, less so in the psychology of change, whereas the issues that dog large scale change are weighted the other way around: more psychological than process mechanics

·         Leaders and managers fail to grasp that change and opportunity are nearly synonyms, and that opportunity is the flip side of risk (See Chapter 11 of PMI PMBOK). Thus, when addressing the opportunity offered by change, they are also taking on the risk attendant to the opportunity. They fail to grasp that the body of knowledge re risk management has a lot to offer to the manager addressing change—like for example game theory and options management.

·         And, finally, when has the business reached post-change steady-state such that we can say: the change has occurred and is fully internalized in both culture and operations?

Dilbert is a creation of Scott Adams.
 


Check out these books in the library at Square Peg Consulting

Tuesday, April 2, 2013

About Past, present, and future


If we open a quarrel between past and present, we shall find that we have lost the future
Winston Churchill, 1940

In 1940, there was a lot "Who shot John?" fingerpointing among politicians trying to fix the blame for the failure of British  policy in the 1930's.

Churchill was a target for some; a hero for others.

Churchill's point: in the midst of crises and stress, look forward, not backward

 Who among us has not heard that before? But, of course, Sir Winston had a way with words. Certainly, as project managers we come upon and are effected by failed and ineffective policies, either at the project level or higher up in the business. Shrug it off; press on!

Check out these books in the library at Square Peg Consulting